Communication and Marketing Administrator

The USC Annenberg School for Communication and Journalism’s Office of Communication and Marketing seeks to hire a Communication and Marketing Administrator to join its high-performing team. Reporting to the Associate Director, Communication and Marketing Operations, the Communication and Marketing Administrator will oversee USC Annenberg’s marketing operations including administering the school’s marketing technology stack, website and paid media efforts.

Responsibilities:

• Administer the school’s marketing technology stack which includes web, CRM campaigns, email communication, form management and automation. This includes supporting efforts to ensure all digital properties meet the latest accessibility and security compliance requirements.
• Administer day-to-day communication and marketing (marcom) operations support for USC Annenberg which includes the submission of departmental purchase orders and credit card verifi cations.
• Manage posting and updating content on the school’s primary website, annenberg.usc.edu.
• Build and manage CRM campaigns targeting prospective students.
• Build and manage email campaigns and newsletters to key audiences, including prospective students, current students, faculty, staff and alumni.
• Administer reporting on departmental KPIs and other important metrics.
• Participate in the development of communication and marketing goals, objectives, plans and strategies.

Qualifications:

• Minimum 3 years of experience in marketing operations and/or website content administration, preferably in academia or nonprofit.
• Minimum 3 years of experience building and maintaining CRM campaigns on platforms such as Salesforce, Hubspot etc.
• Minimum 3 years experience utilizing SEO best practices.
• Minimum 1 year experience working within a project management platform such as Asana, ClickUp, Motion, Jira, etc., preferably under an established project management methodology.
• A minimum of intermediate proficiency in the following platforms: Content management systems (e.g Drupal, WordPress, Squarespace, etc.), email communication platforms (Mailchimp, Salesforce, Constant Contact), Google Analytics, Google Tag Manager, Adobe Creative Suite.
• Basic ability to write HTML and CSS.

Required Competencies:

• Effective communication: Engages clearly and empathetically in interactions with others in all forms of communication, including verbal and written, one-on-one and group, etc.
• Interpersonal awareness: Builds and maintains positive relationships and contributes actively as a member of working teams to achieve results.
• Professional credibility: Takes responsibility for meeting goals, objectives and obligations, as well as solving problems while representing the mission, vision and values of the school.
• Critical thinking: Obtains, analyzes and evaluates information effectively in the face of ambiguity.
• Diplomacy: Cultivates and maintains meaningful relationships.
• Inclusive excellence: Respects, values and contributes to USC Annenberg’s commitment to a culture of inclusive excellence and transformative learning for our students, faculty and staff. Helps create an environment where individual voices are valued, diverse perspectives are considered and meaningful dialogue flourishes.

Required Documents and Additional Information:

Please attach a cover letter and resume (Our system will allow you to add additional documentation by clicking the “upload” button in the same section where you attach your resume).

Additional Information:

• This is a full-time exempt hybrid position that reports 3 days in office and 2 days remote. Keep in mind this modality is subject to change to full-time onsite given departmental needs. The hours of operation are normal business hours, 8:30a.m. to 5:00p.m. and some flexibility may apply at the manager’s discretion.

• The monthly salary range for this position is $6,500 - $6,833. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

• Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.

• USC has excellent benefits, including health and dental benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans; tuition benefits for staff and their family; central Los Angeles location with easy access to commuter trains, transit subsidy program, buses and free tram pick up services; discounts to sporting and other campus events.

About the Annenberg School for Communication and Journalism

Located in Los Angeles at the University of Southern California, the Annenberg School for Communication and Journalism is a national leader in education and scholarship in the fields of communication, journalism, public diplomacy and public relations. With an enrollment of more than 2,200 students, USC Annenberg offers doctoral, master's and bachelor's degree programs, as well as continuing development programs for working professionals across a broad scope of academic inquiry. The school's comprehensive curriculum emphasizes the core skills of leadership, innovation, service and entrepreneurship and draws upon the resources of a networked university located in the media capital of the world. For additional information, see our website: https://annenberg.usc.edu/.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

The university is committed to maintaining a safe and secure environment for students, employees, volunteers, and visitors on our campuses and those entrusted to our care, including patients, students, and minors. To that end, the university conducts background screening, including screening for criminal convictions, on all applicants after a conditional offer of employment and as a condition of employment. Please refer to the Background Screening Policy Appendix C for specific employment screen implications for the position for which you are applying. 

USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance.

Job Qualifications:

Education:
Bachelor degree
Combined experience/education as substitute for minimum education

Preferred Education:
Master's Degree

Work Experience:
3 years
Combined experience/education as substitute for minimum work experience

Knowledge, Skills, and Abilities:
Thorough knowledge of marketing and business management.
Knowledge of the principles, practices, concepts and methodology of marketing.
Demonstrated verbal and written communication skills.

                                                  

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

• Notice of Non-discrimination
• Employment Equity
• Read USC’s Clery Act Annual Security Report
• USC is a smoke-free environment
• Digital Accessibility

                                                  

If you are a current USC employee, please apply to this  USC job posting in Workday by copying and pasting this link into your browser:

https://wd5.myworkday.com/usc/d/inst/1$9925/9925$143582.htmld